Support
Help with Petasos for iOS and macOS
Contact: support@tabotec.com. Include your app version (Settings ▸ About) and, if it's a bug, the diagnostics log (Settings ▸ Data & Privacy ▸ Export diagnostics log — it contains no chat content or credentials).
Getting connected
- What do I need? A running Hermes Agent gateway on your own machine. Petasos is the client; the agent runs on your hardware.
- Easiest pairing: on the gateway machine run
hermes-pair-qr, then tap Scan pairing QR code in Petasos. You can also enter the gateway URL manually and sign in. - Just exploring? Tap Try Demo Mode on the first screen — the full app on example data, no gateway needed.
Common issues
- "Disconnected" won't go away — check that your gateway process is running and reachable from your phone's network. If your gateway is on a VPN or tailnet, make sure the phone is connected to it. Petasos retries automatically and reconnects the moment the gateway is reachable.
- Opening a session shows a spinner for a long time — very large sessions take a moment to load their history; the spinner is normal for the first open.
- A session never answers — extremely long-lived sessions can outgrow your agent's context management. Start a fresh session for new work; your old session's history stays on your gateway.
- No notification banners — check the permission state in Settings ▸ Notifications inside Petasos, and that Petasos is allowed in the system notification settings. Use Send Test to verify instantly.
- Voice notes transcribe nothing — enable Dictation in your device's keyboard settings to install the on-device speech model, and check microphone + speech permissions for Petasos.
Your data
Petasos stores your conversations nowhere — they live on your gateway. See the Privacy Policy for the complete picture.